Services

Refund and Cancellations Policy

Effective Date: 28-3-2024

1. Refund Policy

a. We strive to ensure your satisfaction with every purchase from Ruthika Innovations. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the following conditions:

b. Refunds will be issued in the original form of payment used for the purchase.

c. To request a refund, please contact our customer service team within [insert number] days of receiving your order. We may require proof of purchase and/or return of the item(s) in question.

d. Refunds are subject to approval and may be granted at our discretion based on the condition of the returned item(s).

e. Shipping charges are non-refundable unless the return is due to our error.

2. Cancellations Policy

a. You may cancel your order before it has been shipped for a full refund. Please contact our customer service team as soon as possible to request a cancellation.

b. If your order has already been shipped, it cannot be cancelled. In such cases, you may initiate a return for a refund as outlined in our Refund Policy.

Shipping Policy

1. Shipping Methods

a. We offer standard and expedited shipping options for domestic and international orders.

b. Shipping costs and delivery times vary depending on your location and selected shipping method. You will be provided with an estimated delivery date at the time of checkout.

2. Order Processing

a. Orders are typically processed and shipped within 5 business days (excluding weekends and holidays) of receiving payment, unless otherwise stated.

b. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Days

a. Standard shipping orders are typically delivered within 6 business days after shipment, while expedited shipping orders may arrive sooner depending on the selected shipping method and destination.

4. Shipping Restrictions

a. We currently ship to addresses within [insert shipping destinations]. Please note that additional shipping charges may apply for orders outside of our standard shipping zones.

b. We do not ship to P.O. boxes or APO/FPO addresses.

5. Delivery Issues

a. While we make every effort to ensure timely delivery of your order, we are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, customs delays, or carrier issues.

b. If you encounter any issues with the delivery of your order, please contact our customer service team for assistance.

6. Shipping Charges

a. Shipping charges are calculated based on the weight of your order and your selected shipping method. The shipping cost will be displayed at the time of checkout.

b. Any additional taxes or customs duties imposed on international orders are the responsibility of the recipient.

7. Contact Us

If you have any questions or concerns about our Refund and Cancellations Policy or Shipping Policy, please contact us at [insert contact information].

Indira Reddy

Ruthika Innovations Private Limited